When rail shuts down, Higer steps up

Tuesday, July 1, 2014

When train lines are closed for track work, commuters still need reliable transport which is why Hopkinsons Coach and Bus chooses a Higer H12300s Road Boss for its rail shutdown routes.

Hopkinsons Coach and Bus is a family-owned business that has been servicing Sydney's western suburbs for more than 35 years. The clients Hopkinsons have been servicing include schools, corporates, leisure groups and government, including replacement track work.

Hopkinsons' Fleet Manager Geoff Cooper said this key aspect of the business demands certain attributes from any bus in his fleet.

"The deal-breaker for any addition to the Hopkinsons fleet is reliability and we have certainly found that in the Higer," Geoff said.

"The routes between railway stations are usually much longer than standard bus routes as they're designed with trains in mind so when doing rail shutdown work, fuel economy becomes even more important to us. The perfect combination of reliability and fuel economy is what we saw in the Higer H12300s Road Boss," he said.

The reliability of the Higer H12300s Road Boss comes from its strong chassis, married with proven components including an Allison 6-speed transmission and an ISBe5 Cummins engine.

"The US-made components are well-known, tried and true parts. They're coupled with Meritor axles and Alcoa alloy wheels so we're very confident about the bus's reliability."

Good dealer support is also important to Hopkinsons.

"The one thing you can never tell for sure until after you're committed is post-sale support from your dealer. We've been very well taken care of by the dealer network; nothing is too hard for them. They're responsive, their follow-up is excellent and they understand the importance of turnaround times so our vehicles can be back on the road as soon as possible."

Geoff said that apart from reliability, passengers on rail shutdown routes are looking for a comfortable bus ride.

"Many passengers on those routes have had a hard day and they've already been inconvenienced by the track closures, so the least we can give them is a nice bus to ride home in. With its air-conditioning, luxurious seats and seatbelts, the Higer Road Boss really does tick all the boxes for us."

Geoff said a quality customer experience has always been part of Hopkinsons' commitment.

"When Graham Hopkinson started the company he used to say 'Our clients are to be treated with respect at all times. They are kings and queens when they travel with Hopkinsons'. This is still a strong part of our philosophy.

"We have always taken pride in our customer service and the quality of buses we use to service our passengers, and the Higer forms a key part of that. We have been in the bus industry for 35 years servicing the Smithfield, Parramatta and Merrylands areas in Sydney's western suburbs.

"Michelle Hopkinson recently took over the business from her father, and is continuing the family legacy of quality vehicles, including our fleet of Higers, excellent customer relationships and retention of experienced and dedicated staff and quality service," Geoff said.

Higer will be exhibiting at the Australasian Coach and Bus Expo on the Gold Coast in 28 September - 1 October 2014. 

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